 |
Menu |
 |
|
|
|
 |
Quick Find |
|
|
|
Information |
|
|
|
| Shipping & Returns |
 |
|
|
| Ordering Information
Solavedi LLC Phone 860-395-0282
Our hours are Monday through Friday 10 AM to 6 PM Eastern Time.
We will have a few Saturday hours throughout the year on a hit or miss basis.
PAYMENT METHODS ACCEPTED
We accept money orders, credit and debit cards with the
Visa, and MasterCard logo.
All payments must be in US dollars.
Personal Checks are accepted but must be cleared before
order is released for shipment.
CREDIT CARD REVERSALS
A notice for customers who pay by credit card then request
the valid charge to be removed from their bill- If you pay
for your order via credit card then that charge is refused
through your card company a processing fee of $50 or
50% of the order total, whichever is greater, is added to
the order total. Chargeback notices are sent to merchants
for many reasons. Your card issuing bank will allow you
the opportunity to review and accept only the charges that
are valid. If you choose to force a chargeback then pay for
the order via money order we still have a negative report
on our merchant account. This negative image is not
something we want so our fees are high for processing this
problematic issue. We have found most people are willing
to review their card statement along with our
documentation when an issue arises. We do not want to
accept payment by other method when we have incurred
costs and a negative report, two items which have
concrete expenses and unmeasurable liabilities. If
excessive use of credit cards (along with the interest
associated with carrying a balance on your card) is a
problem, please use a money order-cashier check to pay
for your Solavedi order.
MINIMUM ORDERS
We do not have a minimum order. Yippee. Go ahead and
order what you need without worrying about meeting a
silly minimum.
WHOLESALE ACCOUNTS
Ask about establishing a wholesale account to receive 50%
off most items.
Orders for PICKUP
If you would like to pick up your order in person at our Old
Saybrook CT cottage please place your order via email or
by phone and tell us you WILL CALL to PICK UP. -Will Call-
hours are from 10AM to 6 PM. There is no
storefront at the Will Call Cottage Pickup location, and the
service is -self serve-. Please do not knock on the door for
customer service as we cannot provide this level of
personal service during production hours.
ONLINE ORDERING
The online ordering is a secure ordering system. You can
pay by credit card. The online ordering can be submitted
online ONLY with credit card information.
Upon online submission, you will receive an automatic
email confirmation of your order. This will include a list of
the items ordered and how to contact us for more
information about your order.
Online orders are the first to be processed.
To order via SNAIL MAIL
We do accept mail orders, if you prefer this method, allow
a few extra days for delivery since we must wait for your
order to arrive here before we can put it into the queue for
shipping.
SHIPPING RATES
The ONLINE ORDERING shipping charges for any order
with a destination in the USA or Canada is fixed at $12 flat
rate which is far lower than actual rates we are charged by
UPS in most cases. In the event that your ONLINE ORDER
is very very small, we will adjust-reduce the shipping
charge accordingly but we will never increase it -except for
International orders-
International Shipping is based on the weight, dimensions
and destination of your package. All carriers base their
rates on the weight of a package and the distance it is
traveling. We do the same. We do not charge shipping
based on the dollar value of the merchandise you are
buying. All foreign orders must submit a shipping quote
request to us at- solavedi@aol.com Please note that all orders
will have appropriate insurance charges added to insure
your package.
ORDER ALTERATIONS AND CANCELLATIONS
We are no longer able to accept order alterations. If the
you wish to cancel the order after the order has begun
processing then a $35 cancellation fee will apply.
ORDER TRACKING
All orders submitted via Online Ordering and shipped
through UPS will have an automatic email notification of
the tracking number. Do not use the tracking form for
requesting such information. The tracking form is ONLY for
packages not delivered within a certain amount of time.
Allow UPS 7 to 10 business days, and USPS 7 to 21
business days, to deliver your package. Canadian, AK and
HI orders take longer than 48 contiguous state shipments
and orders being shipped outside the US and Canada take
the longest. Please only submit your request if your
package has not arrived in the times stated above.
Most tracking requests find the order is scheduled to arrive
in the next 24 hours.
REFUSED SHIPMENTS
All shipments which are refused at the time of delivery will
be issued an in-store credit for any item costs remaining
after return shipping charges and 25% restocking fee are
deducted. We will not issue a refund for the initial shipping
charges and-or rush fees. Any additional transportation
charges incurred due to the refusal will be charged to the
customers account and-or credit card.
DAMAGES AND SHORTAGES
All damage and missing item claims must be made within 2
business days of receipt of package.
If your package was damaged in transit you must notify us
within 2 business days so we can make a claim with the
carrier.
Notification of damage or missing items after 2 days will
require you to file a claim with the carrier on your behalf.
We will provide all tracking numbers, receipts and shipping
information for you to complete the claim paperwork.
We can not be responsible for missing item claims if you
fail to contact us in a timely manner. Please check your
package and contents carefully, marking the packing slip
as each item is unpacked.
If we are able to file the claim for you we will ship a
replacement as quickly as possible. Do not discard the
damaged packaging in the event the carrier would like to
inspect the box and contents. Damages are rare yet they
do happen.
ADDRESS CORRECTION CHARGES
We request a -ship to- address. If this address is
submitted incorrectly we will get billed by the carrier to
correct the problem. Solavedi must collect any additional
charges billed to us regarding an incorrect address. Please
review each step of your order and double check your
triple checked addresses. The best time to avoid address
correction charges is before the final submit button.
Do not have the package rerouted by UPS, there will be an
address correction bill sent to you.
Failure to provide a suite or apartment number will also
incur the address correction charge.
Please help us by giving a complete address which includes
company names, floors, apartment or suite numbers.
Thank you.
Any packages returned to us due to an incomplete address
on the order will be charged return shipping charges to get
the package back to SOLAVEDI as well as additional
shipping charges to re-ship the package. Outgoing and
return shipping charges are not refundable for a returned
package due to incomplete addresses.
Address correction fees are $10 per box in a Ground
shipment, and $15 per box in an Air shipment.
RETURNS
All sales are final. We do not accept returns for any
reason. We want to guarantee our product quality to all
our customers, therefore a return is not acceptable.
It is the sole responsibility of the customer to evaluate,
test and determine the fitness and suitability of any
product for their use. Do NOT order great quantities before
you test. We offer free samples gladly. Testing is the only
way for you to determine which products are suitable in
your final product. We feel bad when customers order 300
bottles only to find they are too tall for the box already
purchased.
If you need help with a product please contact our support
staff at solavedi@aol.com You may contact our technical staff
before, and after, the sale.
If you have concerns or questions we would love to hear
from you. If a product is not performing to your
expectations please let us know, we would love to help
you. We guarantee our products and will help you achieve
top notch results so you can feel comfortable ordering
even though we can not accept returns. We feel our pre-
release product testing is one of our top services.
SAMPLES
We will send body butter, facial skin care and massage oil samples
with any order if the request is made at the time the order
is placed. Sample requests are filled on an "as available"
basis and not a guarantee of receipt. We strive to keep
stock on our shelves for samples but from time to time we
run out. We will do our best to get the samples you have
requested.
Container samples are not available.
US Addresses- For a fee of $10 we will send up to 6
samples.
Canadian Addresses- For a fee of $15 we will send up to 6
samples.
We hope this will allow you to evaluate the products and
order greater quantities of the most appropriate for your
application.
RECEIPT REPRINTS
We are often asked to reprint every receipt for a single
year for tax purposes. If an order arrives to you without a
receipt please contact us immediately so we can fax, mail
or scan-email a free copy. However, if you need a copy of
a receipt for any other reason -taxes, misplaced, research-
we now charge $2.50 per invoice number to research,
print and mail or fax the copies.
ANIMAL TESTING + SUSTAINABILITY PROMISE
We never test our products on animals, nor do we support
suppliers who do. We purchase our ingredients from local
growers and distributors whenever possible, and, when not
possible, we select only the most reputable organic and
conscious purveyors.
Thank you for your support. We greatly appreciate the
opportunity to serve you. |
|
|
|
|
|
| 0 items |
|
|
|
|
Bestsellers |
|
|
|
|
|
Currencies |
|
|
|
